Essay --

discussion Difficult ConversationsOlatunji Sowunmi Walden University January 19th, 2014IntroductionEvery now and then, we often find ourselves in different situations where we defy to engage in a difficult deliver-to- breast conversation. Most times it involves our loved unitarys, colleagues or make dors. These conversations often revolve just about relationships, money, job performances, and various expectations. There ar moments as well when we thrust to engage in such conversations but for one reason or the other we choose not to do so. Perhaps, because weve had different experiences of a face to face conversation that didnt go we way we planned, or by chance because we dread that such conversation would worsen the situation or fear of hurting someones feeling. But still, the urge of setting yourself eject from that stuck sensation in your chest calls for more reasons to entertain a one on one talk. This paper will discuss few fate I had of a difficult face-to-face c onversation, describing specific actions I took to square up the situation and evaluates whether or not those actions were impelling. I will also have in mind strategies that will help improve my communication skills which will help me in the further to prepare for similar situations. As an Associate Director of feel Management in a Level 1 Trauma circle round and a Teaching Hospital in Queens, NY, I have been running(a) in this field for the past six years and I have had several employees that Ive supervised and worked with over years. But one of my colleagues Mrs. D an older lady with over twenty years of experience has been a torn in the way Id like to manage my team. Our responsibilities involve updating the hospital policies and guide... ...m solving, selfish, curious, or angry.Channeling our emotional energy into something significant is important to be aware off. Being able to know and watch the purpose of a difficult conversation and putting ourselves in thei r post will help us see things from their point of view.Three techniques that have been identified for handling stressful conversation are clarity, neutrality and temperance, and they are building blocks of all good communication, Weeks, H., (2001).References Yates, K., & Beech, R. (2006). Six crucial steps to effective global communication. Strategic Communication Management, 10(5), 26-29.Engels, J., (July, 2007). Delivering Difficult Messages. Tool to tackle fear conversations. P50-52.Weeks, H., (2001). Taking the Stress Out Of Stressful Conversations. Harvard Business Review. P114-119.